A Security Guard is employed to ensure properties, businesses, company assets and individuals are protected and kept safe. Security guards will generally wear a uniform to identify their role and will be expected to monitor premises to safeguard against any criminal and unauthorized activities.
Lofty Services Ltd looks for a trustworthy, honest individual. Checks and vetting is compulsory for those being recruited in whatever field. We use the following recruitment modules for all our staff members:-
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Minimum eligibility requirement:
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Training Programs:
- Deal with the public in a professional and ethical manner;
- Arrest people under the authority as specified in the Criminal Code or provincial legislation and to be aware of the rights and freedoms of individuals under the Kenya Charter of Rights and Freedoms;
- Communicate effectively, both verbally and in writing;
- Present verbal and material evidence in courts and other judicial settings
- Report and deal appropriately with perimeter protection systems, intrusion & fire.
- Alarms and other building and access control systems and security systems that may be assigned to a work site;
- React and take appropriate measures in emergency situations;
- Respond to bomb threats and suspicious packages;
- Resolve conflict resolution;
- Understand human rights and diversity;
- Perform other duties, as required
- Conduct Write reports and protect evidence themselves appropriately;
- Detect or prevent thefts, vandalism and other criminal/provincial offences;
Retail Security Training
Inventory shrinkage is a problem for every retail business. It is probably a bigger problem than most retail owners realize. A recent National retail Security Study showed inventory shrinkage represents 1.7% of retail revenue, which translates into billion in annual losses.
While each company will approach loss prevention differently, every business should have a loss prevention culture and a clear plan in place. Lofty Services Ltd has a team of professionals on loss prevention strategies, our services will dramatically reduce fraud-related operational costs which result in the multifaceted benefits of enhanced profit and customer satisfaction, and increased consumer and employee safety.
Our Training Programs include:-
- Understanding Retail Shrinkage
- How to Prevent Employee Theft
- How to Prevent Shoplifting
- An Efficient Back-Office Receiving System
- How to Prevent Perishable Shrinkage
- How to Prevent Non-Perishable Shrinkage
- How to Use Loss Prevention Technology Effectively
- Customer Service
- Health & Safety
- Verification of documentations 11. Verification of ICT system
- Fire Marshals
Preventing internal and external loss requires implementing of many strategies in different areas. Having leadership and a well-trained team to back up that leadership will ensure that loss prevention protocol adherence.
Lofty Services Communication & Mobilization
Lofty Services Ltd use one of the latest models of 2 way Motorola HF and VHF radios that supports our communication and HF radio voices with experienced signallers manning our 24hrs rapid response central control room stations with letuse masts fitted in our control room.
We have also posted our vehicles in all the branches to enhance supervision and mobilization, with our supervisors carrying operational control check charts for the guards during the many surprise checks. All our staff members have the following ability; Communications skills, Effective Communications & Communications Techniques
If our team members need to communicate something important to our client, He /She deliver the message personally instead of relying on a third party. For example, if you’re displeased with an action of an employee or need to give him or her specific direction on how to complete an assignment, delivering the information directly will eliminate misunderstandings and will give our clients the opportunity to ask questions
Lofty Customer Service
We have a team of dynamic, motivated and highly experienced customer service Managers. The team is readily available and are our service provision auditors. They periodically seek feedback from clients by visits, calls and questionnaires.
Lofty Services Ltd recognizes the importance of customer service. The manner in which customer service is provided impacts how effective Lofty Services Ltd staff can be at improving the lifelong health and nutrition of the clients we serve. When Lofty Services staff provides good customer service, clients will likely continue using our services besides giving out recommendation and referrals to potential customers. The manner in which we provide customer service should convey positive messages to our clients:
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We have elaborated training process which, includes:-
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